物流時(shí)間長是跨境電子商務(wù)的一個(gè)主要問題，因此為了能為客戶提供一個(gè)好的購物體驗(yàn)，賣家要不時(shí)地和客戶進(jìn)行跟進(jìn)，如果包裹顯示在途，請買家耐心等待。
(1)如果使用的掛號運(yùn)輸方式，如ems或者dhl等
sample
dear valued customer,
we are happy to inform you that your purchase has been dispatched! the typical time of arrival is between 7 and 10 days. if your item does not arrive within 10 days, please let us know.
after your item has arrived, why not take a moment to leave positive feedback about our products and service? it only takes a moment, and it's a great way to help others make purchases like yours!
thank you for your cooperation, and we look forward to providing you with the best buying experience again on aliexpress!
yours sincerely,
(2)如果使用的是掛號大小包
sample
dear valued customer,
we are happy to inform you that your purchase has been dispatched! the typical time of arrival is between 14 and 39 days. if your item does not arrive within 39 days, please let us know.
after your item has arrived, why not take a moment to leave positive feedback about our products and service? it only takes a moment, and it's a great way to help others make purchases like yours!
thank you for your custom, and we look forward to providing you with the best buying experience again on aliexpress!
yours sincerely,
seller name
sample
dear customer,
thank you for your patience. we confirmed that your order was mailed(order no:xxx) on january 20th. however, the tracking information shows it's still on the way. we were informed that the package did not arrive yet due to a shipping delay from the delivery company. if you do not receive your package before january 20th, we can resend your order or apply a full refund to you as per your choice. if you have any further questions, please feel free to contact us directly and we will be glad to assist you.
best regards,
( your name )


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